Finally! After months and months of waiting, my GetGo Membership Card has arrived! It took 6 months for Cebu Pacific to deliver my card which was very frustrating. I don’t even know what caused the delay.
What is GetGo?
GetGo is the newest lifestyle rewards program that gives members free flights just by flying with Cebu Pacific and earning points through their everyday spend with GetGo’s merchant partners. These points can be used to buy free flights and add-ons from Cebu Pacific.
When this rewards program was launched, I immediately registered as a member. Since I frequently flew with Cebu Pacific, it seemed logical to sign up, earn points and get free flights 😀
The registration process was easy and intuitive. I just went to their website and filled out my details. After the registration process, I was given a membership number that I can use to redeem rewards or flights. This is GetGo’s website: www.GetGo.com.ph
GetGo also gives out membership cards for a fee which members can present to GetGo merchant partners to avail discounts and earn points. This is where my frustration with GetGo began.
GetGo Card Gets Delayed for 6 Months!
At first, I didn’t request for a GetGo card. Back then, there was no existing promotions with GetGo merchant partners and the only way to earn points was flying with Cebu Pacific.
When GetGo launched their promotions, I decided to request for my membership card. I passed by a GetGo booth at the airport terminal once and asked if I could get my card there. The staff told me that the booth was for new members only. Since I was already an existing member, I had to request for my card through their website. I did just that and paid Php 100 for the delivery. The standard waiting time for the GetGo cards to be delivered was up t0 20 business days.
20 business days passed by but my card didn’t arrive. It took 3 follow up emails, a phone call to their hotline and a long, slightly irate message to their Facebook page before a courier knocked on my door to deliver my card. I placed my request last February 17 and my card arrived on August 31… 1 day after I sent my long letter to their Facebook page. I wonder if my card would still have arrived if I followed up nicely and politely like I did the previous times.
The arrival of my card meant that I can now present my card to GetGo’s merchant partners to earn points and avail discounts. I am specially interested to get discounts from their partner hotels for some staycation. Members can view the current promotions here: https://www.getgo.com.ph/web/getgo/promos
The GetGo Card
When the courier handed the GetGo packet, I was surprised to find 2 cards there. It seemed that they sent me the card that got delayed and produced a new one for me.
The cards are housed in a very nice and sturdy envelope which I kept to use for my documents. 🙂
The cards they sent me were of different designs but had the same information printed. So I can use either of them.
The page that came with the cards contains information regarding the benefits of GetGo, how to activate the card, and how to redeem points for free flights. The back side contains the Terms and Conditions for membership in GetGo.
Both the card designs were nice. When I ordered, these were only the 2 available designs, but GetGo has added 3 more designs since. I stored the beach card for safekeeping/as a souvenir and put the bike card in my wallet. I honestly can’t remember which design I requested, but the bike design is nice to have with me as a constant reminder that I need to learn how to ride a bike. LOL. 😀
I just hope that my future transactions with GetGo go smoothly without any hitch or delay.